Privacy Policy

Privacy Policy

Introduction

Welcome to https://gilbert-couples-therapy.couplesresilience.com (referred to as “Gilbert Couples Therapy” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, handle, and safeguard data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before using any external services.

Processing Activities

This Privacy Policy outlines our practices for various user interactions:

  1. Using Our Services: When you sign up as an authorized user to access our applications or services, we collect and process your account information, payment details, and other data necessary for service provision.
  2. Visiting Our Websites: If you navigate through our websites, we may gather non-personal data like browser type, operating system, and page interaction patterns for analytics purposes.
  3. Communication with Us: We may collect personal information when you choose to receive newsletters, emails, or any form of communication from us. This includes your name, email address, and preferences.

Personal Data Collection

We collect a range of personal data to enhance your experience and personalize our services:

  • Account Information: Details required to set up and manage your user account, such as name, username, and password.
  • Payment Information: Credit/debit card details, billing address, and payment history for processing transactions.
  • Financial Information: We may collect data related to your financial status or creditworthiness if necessary for specific services or promotions.
  • Purchase Information: Details about products or services you’ve purchased from us, including quantities, dates, and prices.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data (with user consent) to improve our apps’ functionality.
  • Location Data: Your geographic location data when you opt-in for location-based services or when using our apps on your mobile devices.
  • Feedback and Reviews: Personal information shared in customer feedback forms, product reviews, or ratings.
  • Social Media Information: If you choose to log in through social media accounts, we may collect data from these platforms (with your permission).
  • Product Information: Details about products you’ve viewed or purchased on our e-commerce platform.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance user experience and gather analytics:

  • Strictly Necessary Cookies: These are essential for website functionality, ensuring a seamless browsing experience.
  • Preference Cookies: Used to remember your preferences, such as language settings or display options.
  • Analytics Cookies: Enable us to analyze visitor behavior, track website performance, and improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their tracking preferences.

Data Retention and Deletion

We adhere to data retention policies based on legal requirements and business needs:

  • Personal data is retained for as long as necessary to fulfill the purposes for which it was collected, unless a longer period is required by law.
  • Once the retention period expires or when the purpose is no longer relevant, we securely delete or anonymize the data.

Security Measures

We prioritize the protection of your personal data and implement robust security measures:

  • Encryption: We use encryption protocols to secure data during transmission and storage.
  • Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict data security standards.
  • Access Controls: Only authorized personnel have access to sensitive data, and we maintain strict access controls and monitoring procedures.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If you are a parent or guardian and believe we have collected such data, please contact us using the details provided below.

Your Rights (Geography-Dependent)

Depending on your location, you may have specific rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure: Request the deletion of your personal information under certain circumstances (e.g., withdrawal of consent).
  • Restriction: Limit the use or processing of your data for specific purposes.
  • Portability: Receive a copy of your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for marketing or profiling purposes.
  • Non-Discrimination: Be free from unfair treatment due to exercising your data protection rights.

To exercise any of these rights, please contact our Data Protection Officer at the address provided below.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage users to review this policy periodically for the latest information.

Contact Information

For any questions, concerns, or requests related to your privacy:

  • Email: [email protected]
  • Address: Gilbert Couples Therapy, Privacy Team, [Street Address], [City, State, ZIP Code]